POSITION/JOB SUMMARY:

• Responsible for the overall flow of patient care.  Assist providers and nurses with patient care and performing clinic duties in connection with referrals, appointments, ordering medical supplies, etc.
• The CNA is accountable and responsible for his or her professional development, knowledge, and skills through participation in continuing education and sets a good example for the profession by his or her actions.

This position is scheduled weekdays from 8:00am-5:00pm and 8:00am-7:00pm (Mon & Wed). 

ESSENTIAL FUNCTIONS

• Uses models of patient care standards, JMHS policies, Minnesota Department of Health Guidelines, CDC, and OSHA Standards
• Recognizes environmental hazards that pertain to both patient and self, with initiation appropriate safety measures.
• Recognizes general causes of and modes of transmission of disease and identifies common methods of prevention and control and follows these methods according to JMHS policy and OSHA Standards.
• Computer skills for electronic medical record and systems for job functions
• Perform vital signs, knowledge of injection types and sites, phlebotomy and preparation for lab testing, knowledge of how to assist with minor procedures.
• Telephone messaging – take clear and concise messages, talk with patients regarding symptoms and make work-in appointment decisions.  Return phone calls as directed by providers, nurse, manager or other departments. 
• Demonstrates excellent critical thinking skills and reliable nursing judgement.
• Correctly recognize high, routine, and low priority messages and manages each type according to triage services protocols and workflows.
• Prioritizes and identifies appropriate next steps; receives and responds appropriately to high priority messages.
• Communicates relevant and timely patient information.
• Plans strategies and collaborates with the health care team to develop an integrated plan of care.
• Performs all aspects of work including telephone, medical messages, and medication refills accurately.
• Familiarity with the following equipment: Spirometer, Manual sphygmomanometer, Oximeter, Stethoscope, EKG, Oxygen, Metabolic Analyzer, Bladder scanner, Bedside Ultrasound, Tympanometer/audiometer, and computer.
• Collaborates, engages, and consults with provider and other members of care team.

STANDARD REQUIREMENTS

• Must possess strong verbal and written communication skills to understand and interpret instructions and documents in EMR.
• Must demonstrate effective communication skills with patients, families, medical providers, coworkers, hospital staff, and care center staff.
• Must possess organizational ability to plan and coordinate activities of the clinic and maintain accurate records.
• Computer experience and proficiency required. 
• The ability to be empathetic to patients is a must.
• Supports the Mission, Vision and Values at Johnson Memorial Health Services.
• Is knowledgeable of patient and resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients and residents in a safe, secure environment.
• Supports, cooperates with, and implements specific procedures and programs for:
  • Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
  • Confidentiality of all data, including patient, resident, employee, and operations data.
  • Quality assurance and compliance with all regulatory requirements.
  • Compliance with current law and policy to provide a work environment free from any sort of harassment and all illegal and discriminatory behavior.
• Supports and participates in common teamwork:
  • Cooperates and works together with all co-workers; plan and complete job duties with minimal supervisory direction including appropriate judgment.
  • Uses tactful, appropriate communications in sensitive and emotional situations.
  • Follow up as appropriate with supervisor, co-workers, patients, or residents regarding reported complaints, problems, and/or concerns.
  • Promotes positive public relations with patients, residents, family members and guests.
  • Completes requirements for in-service and annual training, acceptable attendance, uniform dress codes including personal hygiene.
• Other work duties as assigned.
• Helps others succeed. 

QUALIFICATIONS

• High School Graduate
• Successful completion of nursing assistant course with an active Nursing Assistant Certification on the MN Registry.
• Prior nursing experience in a clinic or related health care environment preferred.
• Skilled in taking and interpreting basic vital signs, knowledgeable or demonstrated ability to learn phlebotomy and preparation for lab testing, assist with procedures.
• Current CPR certification required. 

PHYSICAL AND MENTAL DEMANDS & WORK ENVIRONMENT:

• Manual and finger dexterity and hand-eye coordination. 
• Requires sitting, standing, and walking for prolonged periods of time. 
• Able bend, squat, reach, and stretch frequently.
• Exposure to communicable disease and body fluids. 
• Requires working under stress.
• Must be able to lift up to 25 pounds at times.

Benefits Offered for 48+ hours (.6 FTE)

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Flexible Spending (FSA)
• Health Savings (HSA)
• Supplemental Insurances
• Retirement (401a/457 Plan) 
• Paid Time Off 
• Employee Sick & Safety Leave
• Extended Illness Bank

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

JHMS is committed to the full inclusion of all qualified individuals. As part of this commitment. JHMS will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact the Human Resources Department.