Job Summary

This position is responsible for the collection of outstanding accounts receivable from Johnson Memorial Health Services’ patients. Acts as a financial resource for JMHS patients to assist in determining insurance coverage and payment arrangement options for procedures at Johnson Memorial Health Services. This is a customer facing role that will require daily interaction with our patients from a financial perspective.

Supervisory Responsibilities

• N/A

Responsibilities

• Review and accurately maintain Long-term care and Assisted Living patient accounts self-pay and insurance.
• Accurately manage the Long-term care and Assisted living statements and billing process
• Accept payments via mail, phone, and in-person.
• Set up payment arrangements on accounts, ensuring patients are paying adequate monthly payments
• Review and transfer accounts to external collection agencies as needed.
• Work with patients to provide an estimate of the total charge for intended procedures and determine the patient liability after insurance coverage.
• Meet with self-pay patients to setup payment plan and discuss the Charity Care application.
• Explain various payment options to patients and provide assistance with completing applications for Medical Assistance and or other Assistance Programs when applicable, follow up on MA applications as necessary. 
• Accurately document contact and coordinate any follow-up activities in a timely manner
• Assist family members and patients with billing questions
• HPE and Revenue Recapture Main contact
• Review self- pay credit balances.
• Follow internal collections process for past due accounts including phone calls and letters to patients.
• Complete required annual Health Streams education
• Maintain confidentiality.
• Gather necessary information that may be requested by manager
• May assume other responsibilities as assigned by manager

Core Competencies

• Ability to communicate effectively with the public, patients, and co-workers
• Be able to work closely with co-workers and patients
• Good telephone skills
• Knowledge in Word and Excel

Education/Experience/Licensure

• Must have at least a 2 year college degree
• Prior collection experience is preferred
• Complete MNsure training and pass exam

Working Environment - Mental Demands/Physical Demands/Environmental Factors

• Tools/Equipment Used: Standard office equipment including computer and peripherals.
• Posture: Prolonged sitting; occasional bending/stooping, pushing/pulling, and twisting.
• Motion: Repetitive hand motions, frequent keyboarding, and use of mouse; occasional reaching.
• Lifting: Occasional light lifting and carrying (less than 35 pounds).